1.0 Introduction: LYNPHA Vitale and Herborea Srl
1.1 Herborea srl It operates in the wholesale sector, with headquarters in Via Viara 9221, 40024 Castel San Pietro Terme (BO), Italy. VAT Number: 03402991206.
Tel .: 051 04 74 505 EMail: email@example.com
1.2 The site www.lynphavitale.com and LYNPHA VITALE brand are administered by Herborea srl.
1.3 These Terms and Conditions govern the sale of products marketed on www.lynphavitale.com. All contracts to purchase products concluded through the site www.lynphavitale.com and according to the procedures described above, between the seller and the customer, will be governed by these Terms.
2.0 Acceptance of Terms of Sale
2.1 The contract between Herborea srl and the Customer shall be concluded with the acceptance, even partial, by Herborea srl which reserves the right, at its sole discretion, to accept the order. The acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, you represent that you have read all the information provided during the purchase procedure and accept the general conditions and payment transcribed below.
2.2 If the customer is a private consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure, will print or save an electronic copy, but keep, the these general conditions of sale, in accordance with the framework laid down 'art. 7 of Legislative Decree n. 206/2005 on distance selling.
2.3 It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
3.0 How to Buy
3.1 The Customer may only purchase products in the electronic catalog www.lynphavitale.com when placing your order and the address (URL) http://www.lynphavitale.com, as described in the relevant tabs informative. It is understood that the picture accompanying the description of a product can not be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All support information for purchase are intended as mere material for general information, not due to real characteristics of each product.
3.2 The correct order is confirmed by Herborea srl by automatically via e-mail, sent to the email address supplied by the customer during the ordering process. This confirmation message will contain date and time of execution order and a 'Customer Order Code' called "Order ID" to be used in any further communication with Herborea srl. The message will include all data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document. The customer can also check the status of his order by accessing his account. In order to do this he will need to Login and select the "Order History".
3.3 In the event of non-acceptance, Herborea srl It is committed to a timely notice to Customer, in the same way.
3.4 All prices on the site are to the public. Herborea srl reserves the right to change prices at any time, without notice. The change in prices will result in compensation claims from customers.
3.5 On certain products subject to price promotions, Herborea srl keeps the right to accept orders by reducing the quantities, upon notice and acceptance by the customer, in absence of which the order will be canceled.
4.0 Payment Method
4.1 Advance Bank Transfer: If you pay by bank transfer in advance, as ordered by the customer will be kept busy for 5 working days. If within five days the client will not send copy of the transfer order is deemed automatically canceled. The purpose of the bank transfer must include the 'order ID (ID ORDER) that is released in the order confirmation email and surname originator.
4.2 In the event of purchasing goods with credit card payment mode, payment of credit card takes place together with the completion of the online transaction.
4.3 In case of cancellation by both the customer and in case of rejection of the same by Herborea srl the same time require the cancellation of the transaction and release the amount involved. The cancellation is possible until the time of delivery of the goods to the carrier. The timing of release for certain types of cards, depend exclusively on the banking system and can be up to their natural expiration (24 days from the date of authorization). The annulment of the transaction, in no event Herborea srl It can be held liable for any damages, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.
4.4 Herborea srl It reserves the right to call the Customer information (eg. Landline phone number) or sending copies of documents proving the ownership of the paper used. In the absence of the required documentation, Herborea srl It reserves the right to refuse the order.
4.5 At no time during the purchase process Herborea srl It is able to know information about the buyer's credit card, sent via secure connection directly to the bank that handles the transaction. No archive of Herborea srl It contains or maintain such data. In no event Herborea srl It can be held responsible for any fraudulent and improper use of credit cards by a third party, upon payment for products purchased on www.lynphavitale.com
4.6 PayPal: in cases of purchase of goods with payment through PayPal, together with the completion of the online transaction, PayPal will immediately charge the amount of your purchase.
4.7 Marking: The payment on delivery can only take place through cash. The cash payment is only effective for amounts up to € 499.00. The courier will only accept exact sums, corresponding to the order (there is no return of the rest). Choosing cash on delivery is requested a contribution of € 6.00.
5.1 Herborea srl single shareholder company may only accept orders for withdrawal carried out in the name and on behalf of the client in the Italian state territory. E 'can choose the withdrawal by courier or pick in place.
5.2 Withdrawal at the time: The retreat in office may be carried out directly at the headquarters of Herborea srl by appointment during the hours and days required. In particular withdrawals are possible on Tuesdays and Fridays from 14 to 16. And 'expected for pickup at the time, a fixed contribution of 6,00 €.
5.3 Withdrawal by Courier: The withdrawal by courier is by name and account of the customer. Herborea srl does not organize ship at Mail Boxes and companies that provide debit services. For every order placed on www.lynphavitale.com, Herborea srl It emits regular DDT for the material sold. For the same document issuance, authentic information provided by the Customer. The costs for the collection of the goods shall be borne by the customer and are shown explicitly at the time of order. The payment of the goods by the customer will be using the method chosen when ordering. No fees or additional fee is payable to Herborea S.r.l .. delivery of goods ordered, they are indicative only, and are published in the table under "Indicative delivery"; the same may be subject to change due to force majeure or due to traffic conditions and traffic in general or by act. The standard delivery unless otherwise agreed in writing between the parties, will take place at the following times: from 9.00 to 13.00; from 14.00 to 18.00, every day, except holidays, from Monday to Friday. No responsibility can be attributed to Herborea srl in case of delay in the order.
5.4 Upon receipt of goods the customer is required to check:
- That the number of boxes is the same as indicated on DDT;
- The packaging is not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal). Any damage to the packaging and / or product or the mismatch in the number of packages or particulars, must be immediately notified, subject to control WRITTEN (specify why RESERVE, eg. "Flushed packaging", "packaging crushed" , etc.) on the proof of delivery courier.
Once signed the document courier, the customer can not make any objection about the appearance of what was delivered. Despite the packaging intact is recommended to add the word "withdrawal conditional" Furthermore the goods must be checked within 48 hours of receipt.
Any hidden defects must be reported in writing by fax or registered mail return receipt Each alert over these terms will not be taken into account. If there has indicated "withdrawal conditional" will not be possible to activate the refund practices. Once signed the document courier, the customer can not make any objection about the appearance of what was delivered. Any problems concerning the physical, correspondence or completeness of the products received must be reported within 7 days from delivery, in the manner provided herein.
6.0 Right of withdrawal
6.1 If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to VAT), is entitled to cancel the contract purchase for any reason, without explanation and without penalty.
6.2 To exercise this right, the customer must follow the procedure in the form to the right of withdrawal downloadable above. The consumer has the right, within 10 days of receipt of goods to exercise the Right of Withdrawal. Download the application form: PDF Format Word Format
6.3 The right of withdrawal is subject to the following mandatory conditions:
- The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories);
- The law does not apply: to products made to specifications or clearly personalized. - The products must be returned intact and in original packaging complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend, when possible, to put it in another box on which to affix the RMA number (return authorization code) issued by Herborea Srl. It should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product;
- The shipping costs for return of the asset are charged to the customer;
- The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
- If the goods are damaged during transport, Herborea srl will inform the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal;
- Herborea srl not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
- On arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, Herborea srl single shareholder company will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of restoration.
6.4 The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Herborea srl finds:
- The failure to affix the authorization form issued by Herborea srl on the exterior of the package shipped;
- The lack of external and / or internal packaging;
- The absence of integral elements of the product (accessories, cables, manuals, parts, ...) or defect to the product itself;
- The product is damaged for causes other than its transport.
In case of forfeiture of the right of withdrawal, the goods remain at the headquarters of Herborea srl, available to the customer for collection at your expense.
7.1 The personal information requested under the order are collected from Herborea srl and processed on computer media, in order to meet the obligations under the contract with the customer and will not under any circumstances and no license to third parties.
7.2 Herborea srl guarantees its customers the respect of rules concerning the processing of personal data.
7.3 These data are Herborea srl with headquarters in Via Viara 9221, 40024 Castel San Pietro Terme (BO), Italy. VAT Number: 03402991206, in the person who from time to time is the legal representative, unless a manager is appointed. The customer, at all times have the right to withdraw consent to the processing of personal data by written notice to be sent to the registered office of Herborea S.r.l ..
7.4 Marketing communications will be sent only with the explicit consent of the customer released together with the processing and sending the registration form online.
8.1 Any complaint must be sent to Herborea srl via the "Contact Us" form or firstname.lastname@example.org after which the customer will be 'contacted as soon as possible in order to solve the problem.
9.0 Governing Law and Jurisdiction
9.1 The sales contract between the customer and Herborea srl It is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this sale contract, the local jurisdiction is exclusively that of the nearest hole to the registered office of Herborea S.r.l ..
10.0 Changes in Terms
10.1 The conditions contained herein may be modified by Herborea srl without notice and will be valid from the date of publication on the website www.lynphavitale.com.